RETURNS & REFUNDS

Your right to cancel

If you are a consumer shopping from the UK, you have a legal right to cancel your order within 14 days of receiving your goods, without giving a reason (Consumer Contracts Regulations 2013). To cancel, just email us at info@highwaycountrysocial.com with your order number and let us know you would like to return it.

How to return an item

• Contact us within 14 days of delivery to let us know you would like to return an item.
• Send the item back to us within 14 days of telling us, unused and in its original condition and packaging where possible.
• Include your order number, or a note with your name and email address, so we can match the return to your order.

Return postage is your responsibility unless the item is faulty or was sent to you in error.

Refunds

Once we have received your returned item, we will process your refund to the original payment method within 14 days. Refunds cover the price of the item; original delivery charges are refunded in full only if the entire order is returned.

Faulty or damaged items

If an item arrives faulty or damaged, please contact us as soon as possible with photos where you can. We will arrange a replacement, exchange, or full refund including delivery costs, and cover the cost of returning the item to us.

Exchanges

We do not currently offer direct exchanges. If you would like a different size or colour, please return your original item for a refund and place a new order.

Contact us

Questions about a return or refund? Email info@highwaycountrysocial.com or use the contact form on our contact page.